For Plumbing, Electrical, and HVAC Service Companies

Who Answers the Phone? on Audio CD: $99  SALE PRICE: $49

The person who responds to telephone inquiries for service and free estimates has one of the most important positions in a service company.  This person is the front-line representative of your company.  This is also the person who helps you make the most of your advertising dollars.  Answering a service contractor’s telephone is a sales position that requires as much sales skill as any other position in the company.

This series will teach your existing staff how to book more service calls that are of a higher quality.

If you’ve got the wrong person in that position, this series will teach you how to find and train the right person.

I just began recording my appointment sellers on all marketing lines for incoming leads!  I get a report every morning on my iPhone that allows me to listen to the recordings from the previous day.  After a good cry, I decided as a sales trainer myself, I would have to write scripts for my "Appointment Sellers" as you call them. Then it dawned on me!  I listened to your latest release, "Who Answers The Phone?" Wow! You just saved me 6 months to a year, and you've done it better than I could have.  I hope that contractors (outside of my area) get ahold of this training. It's worth it's weight in diamonds!  -G.S.

INCLUDES TWO (2) AUDIO CDs AND A CD-ROM 

MANAGER AUDIO CD:

• Introduction
• Higher Quality Service Calls
• Who Answers the Phone?
• Recruiting a CSR
• Who to hire
• Where to Look
• The Interview Process
• New CSR Training Program

CSR AUDIO CD:

• How to sell service
• Set the stage
• How much is a service call?
• Overcoming Objections
• No Prices Over the Phone!
• The Dispatch Fee

CD-ROM:

• Manager's Manual
• CSR Manual.

NOTE: This course is to help you determine if you have the right person answering the phone, and if you don't, it will teach you how to find, recruit, and train that individual.  The CSR audio CD is for people who are already pretty good on the phone, who want to know how to answer the phone in a service comany properly.  If you've got people answering the phone that are completely devoid of telephone skills, check out the "Complete Customer Service CSR Training Program."